Floor Manager

🎯 The Role in a Nutshell

We’re looking for an energetic, customer-focused, and commercially driven Floor Manager to lead day-to-day shop floor operations at JD Sports Thailand. You’ll play a key role in driving sales performance, delivering exceptional customer experience, and leading a high-performing team on the sales floor.

If you thrive in a fast-paced retail environment, enjoy coaching people, and can confidently manage store operations while maintaining brand standards, this is the role for you.

✨ What’s In It For You

• Career Growth Opportunities — Clear progression pathways within JD Sports Thailand and the wider Southeast Asia business.

• Structured Development — Ongoing retail leadership training, coaching, and operational development programmes.

• Dynamic Retail Environment — Work with globally recognised sports and fashion brands in a fast-moving retail setting.

• Team Culture — Join a passionate and energetic team that thrives on collaboration and performance.

• Competitive Salary & Benefits — Salary package commensurate with experience, including staff discounts and medical benefits.

🏢 About This Opportunity

JD Sports Fashion is one of the world’s leading sports fashion retailers, bringing together the most sought-after global brands across footwear, apparel, and accessories. With a growing footprint across Southeast Asia, our Malaysian team is ambitious, fast-moving, and deeply passionate about delivering the best retail experience to our customers.

🎯 What You’ll Do

• Lead and motivate the sales floor team to achieve daily and monthly sales targets.

• Deliver outstanding customer service by ensuring JD Sports service standards are consistently executed.

• Monitor shop floor operations, ensuring visual merchandising and store presentation standards are maintained at all times.

• Support recruitment, onboarding, training, and development of store team members.

• Coach and guide team members on sales techniques, product knowledge, and operational procedures.

• Monitor stock levels, replenishment activities, and inventory accuracy to support smooth store operations.

• Handle customer enquiries, feedback, and escalations professionally and efficiently.

• Work closely with Store Manager and Assistant Store Manager to drive commercial opportunities and improve store performance.

• Ensure compliance with company policies, operational procedures, and health & safety standards.

🔍 What You Bring

Essential

• Proven experience in a supervisory or leadership role within a retail environment.

• Strong people management and team leadership skills.

• Commercial mindset with the ability to drive sales performance and operational excellence.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced and high-volume retail environment.

• Proficient in basic Microsoft Office applications and retail operational systems.

• Flexible to work retail hours, including weekends and public holidays.

• Experience within sports, fashion, or lifestyle retail industries.

• Exposure to KPI-driven retail environments.

• Experience in coaching and developing large retail teams.

• Bilingual in English and Mandarin to effectively engage with customers, store teams, and business stakeholders.

📅 What Your First Year Looks Like

• Build strong understanding of JD Sports operations, service standards, and customer experience expectations.

• Develop leadership capabilities through hands-on retail management experience and structured training programmes.

• Drive store sales performance while maintaining operational excellence.

• Support the development and growth of team members through regular coaching and performance management.

• Contribute to creating a positive, energetic, and customer-focused store culture.