- Job Title – IT Ops Staging And Config Analyst
- Location – BL9 8RR
- Working rota – Mon-Fri
- Working hours – 8:30-17:00
What You'll Be Doing:
Reporting to the IT Operations Manager; the Staging and Config analyst will be responsible for configuring and testing store devices before dispatching to stores.
The IT Ops team handle 000’s of device requests per year; this person will ensure that the devices are configured correctly and distributed within a timely manner.
The role will ensure both internal configurations and external configurations (3rd parties) are maintained to a high standard.
The role manages the device from configuration to testing and sign off in store, managing any issues that arise once it is in its final destination before handing into support.
The role will work closely with the service support teams, development teams and key business stake holders to ensure that incidents are managed through to resolution.
This role will also provide reports to the operation managers and highlight repeat issues or workload constraints.
- To configure and test hardware before shipping to site. IT hardware includes;
- MobilePOS
Hand Held Terminals
- Back Office PC
- Wireless Printers
- Mobile Phones
- IOS devices
- To configure the applications that work alongside the hardware.
- Check and configure IP’s, Subnetmask etc
- To communicate to stores with the updates and ETA of devices
- To gather the relevant information required to configure each device
- Place orders with 3rd parties and provide the relevant config details.
- Chase supplier device configurations and ensure they are hitting their SLA’s
- Produce reporting on device config to highlight the workload
- Highlight errors in configuration and put steps in place to stop this.
- To log all calls within the ITSM call logging tool.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Liaise and work with other JD Technical teams as required.
- Liaise with 3rd Party technical support teams when necessary.
- Own customer issues and drive through to resolution.
- Proactively identify areas for improvement and drive through to implementation.
- Troubleshoot device config / issues once it arrives at store.
- Proactively escalate complex issues to the management team.
- Work alongside the service desk to resolve any incidents when new devices arrive in store.
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