Role Overview:
We are seeking a highly motivated and experienced Programme Manager with proven expertise in Digital Transformation and preferably Shopify implementations to lead and deliver strategic digital initiatives across our e-commerce platforms. This role will be pivotal in driving the successful implementation, optimisation, and scaling of Shopify-based solutions, ensuring alignment with business goals and customer experience standards.
Key Responsibilities:
- Lead the end-to-end delivery of digital programmes, with a focus on Shopify platform enhancements and integrations.
- Collaborate with cross-functional teams including key business functions, product, and software engineering teams to drive delivery.
- Manage multiple concurrent workstreams, ensuring they are delivered on time, within budget, and to specification.
- Oversee vendor relationships and third-party system integrators working on Shopify customisations and apps.
- Monitor performance metrics and KPIs to assess programme success and identify areas for improvement.
- Champion agile methodologies and continuous improvement across transformation and digital delivery processes.
- Ensure compliance with data protection, accessibility, and security standards.
- Develop and implement change management strategies and plans to support adoption of new processes and technologies.
Required Skills & Experience:
- Proven experience managing digital programmes, ideally within e-commerce or retail.
- Strong hands-on experience with Shopify and app ecosystem.
- Solid understanding of digital technologies, web development processes, and integrations (e.g., ERP, CRM, payment gateways).
- Ability to engage and communicate with stakeholders across all levels to build awareness, understanding and buy-in for change initiatives.
- Strong analytical and problem-solving abilities.
- Experience with project management tools and agile delivery frameworks.
- Excellent budget and financial management skills with strong commercial acumen.
Desirable:
- Experience with other e-commerce platforms.
- Familiarity with SEO, CRO, and digital marketing principles.
- Certification in project management
Group Transformation Programme Manager Role