We are seeking a highly motivated and detail-oriented Benefit & Reward Administrator to join our growing Reward team. This role is crucial in ensuring the smooth and efficient administration of our employee benefits, reward programs and Fleet. You will be the primary point of contact for employee inquiries related to benefits, rewards and Fleet, providing exceptional customer service and ensuring accurate data management. This role involves using our internal ticket system for managing requests and queries.
Key Responsibilities:
- Administering employee benefit programs, including health insurance, cash & dental plans, life insurance, car salary sacrifice scheme.
- Managing employee enrolment and changes to benefit plans.
- Responding to employee inquiries regarding benefits and rewards via our internal ticket system, providing timely and accurate information.
- Processing benefit-related paperwork and ensuring accurate data entry into HR systems.
- Maintaining accurate records of employee benefits and reward information.
- Collaborating with vendors and brokers to ensure smooth administration of benefit programs.
- Supporting the development and implementation of new benefit and reward programs.
- Generating reports and analyzing data related to employee benefits and rewards.
- Ensuring compliance with all applicable regulations and legal requirements.
- Proactively identifying and resolving benefit-related issues.
- Contributing to the continuous improvement of our benefit and reward programs.
- Maintenance of the Fleet Live List
- Updating the Motor Insurance Database
- Using the online portal to book rentals.
- Ordering fuel cards
- Managing driver license & Grey Fleet checks.
- Managing the Fleet Advisor Dashboard
- Managing The Miles Consultancy portal
Required Skills and Experience:
- Proven experience in benefits administration or a related HR role.
- Strong understanding of employee benefits and reward programs.
- Excellent customer service and communication skills, both written and verbal.
- Proficiency in using HRIS systems and Microsoft Office Suite, particularly Excel.
- Meticulous attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks effectively.
- Strong problem-solving and analytical skills.
- Experience using a ticket system for managing requests is essential.
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