Reception Responsibilities:

Manage front of house security/reception area answering calls, emails and enquries
Welcome visitors, contractors, and staff to the site in a courteous manner
Make sure the reception and waiting area remains clean, organised and professional
Manage visitors and contractors against booking system, making sure identification is checked, they sign in and appropriate access is provided
Ensure strict controls of vehicles permitted to enter the site, correctly logged and parking in authorised spaces
Control and issue keys and access cards in line with site policies and procedures

Security Responsibilities:

Monitor access control, CCTV and security systems to prevent unauthorised access to the site
Control entry and exit to the site in line with company policies and procedures
Conduct identification and authorisation checks for staff, visitors and contractors
Respond appropriately to security incidents, emergencies and fire alarms
Escalate incidents and concerns to the duty Security Supervisor
Maintain accurate incident logs, handovers and security records
Maintain strict confidentiality of sensitive information and company data
Review CCTV evidence as necessary to complete site audits as direct by the DC Profit & Asset Protection Manager
Provide operational support to the wider security team across the site when required
Assist with gatehouse duties, patrols, search procedures, access control during periods of increased operational demand
Complete any ad-hoc tasks as directed by the DC Profit & Asset Protection Manager

Skills/Experience/Knowledge needed: