Returns & Stock Control Team Leader

Returns & Stock Control Team Leader

JD Sports Fashion plc

Profit & Asset Protection Team Leader

Responsible to:

Returns & Stock Control Supervisor

Department:

Returns & Stock Control (Group Profit Protection)

Location:

Rochdale - Kingsway DC

Hours:

4 on 4 off - Days

Role Overview :

The purpose of the role is to oversee the day to day running of Returns & Stock Control Department and the Stock Removals process. To ensure that daily targets are achieved. To maintain accuracy and deliver a high standard of customer service.

Key Duties/Responsibilities:

• To distribute work fairly across the team to ensure the team achieve and maintain targets and objectives whilst meeting high standards of accuracy
• To support in the identification and resolution of departmental operational issues
• To oversee all aspects of Returns & Stock Control including:

• • Retail Returns
  • Problem Stocks
  • Pricing of Clearance Stocks
  • Multi-Channel Returns
  • Stock Removals
  • Supplier Returns
  • Audits
  • General queries
  • eBay
• Report any potential quality or product issues to the relevant departments
• Monitor levels of adjustments within the DC and analyse the information to identify and report on your findings
• Monitor the audit trail of cartons being despatched from the DC
• Investigate discrepancies reported by stores.
• Investigate discrepancies across multi sites
• Audit stocks destined to and passed over to jobbers
• Supervise the removal of ‘End of Line’ stocks to jobbers
• Ensure that all returns are regularly collected
• Carry out spot checks, monitor and oversee stocks destined for disposal including lost property
• Assist with the ongoing development of all members of the department
• Deputise for the Returns and Stock Control Supervisor in their absence.
• To complete any other reasonable ‘adhoc’ task in line with the needs of the Business and your current level of responsibility
• Development and document of new processes within the department
• Ensure department KPI’s are met through operative training and development

Skills, Knowledge & Experience:

• Previous experience of first line management is essential
• Previous Returns or Stock Control experienced would be preferred but not essential
• Ability to problem solve
• Good communication skills both written and verbal.
• Be able to demonstrate a high level of literacy and numeracy to produce documentation and maintain a variety of accurate records.
• Ability to prioritise work
• Self-motivated with the ability to work on your own initiative.
• A team player
• Computer literate
• Be able to communicate and operate with staff at all levels
• Conflict resolution skills
• Must be Confident in decision making
• Professionalism and Leadership skills are essential

System Knowledge (Preferred not essential)

• WMS
• Shogun
• Oracle
• Microsoft Office
• Assure
• Metapack
• Multichannel platforms
• Jira