Profit and Asset Protection Supervisor

Profit and Asset Protection Supervisor 

Responsible To: 

Profit and Asset Protection Manager 

Department: 

Profit and Asset Protection 

Location: 

Kingsway Distribution Centre 

Hours: 

4 on 4 off (rotating 2 days / 2 nights) 

Salary & Benefits: 

Competitive/night shift premium/staff discount 

Key Duties/Responsibilities: 

• Take full ownership of the security operation during the shift making sure the team are deployed effectively and all posts are covered.

• Brief the team at the start of each shift providing clear communication of all tasks, priorities and relevant updates.

• Monitor task completion throughout the shift making sure all activity is carried out in line with Standard Operating Procedures.

• Enforce task rotation to support team development and maintain operational awareness across the department. 

• Remain active and visible on site, this is not a supervisory role conducted from an office.

• Identify capable officers and delegate administrative tasks to them, making sure all records are completed accurately and in confidence.

• Conduct regular one-to-one meetings with officers, documenting outcomes and any agreed actions.

• Identify and address gaps in individual performance in a timely and constructive manner.

• Support officer development by recognising strengths and providing clear direction where improvement is needed. 

• Address first level conduct and performance concerns promptly and fairly at the appropriate level, documenting fairly and appropriately. 

• Escalate matters beyond a warning or counselling to the Assistant Security Manager 

• Carry out initial investigations into security incidents, conduct matters and policy breaches, gathering evidence and speaking to relevant parties. 

• Complete incident reports accurately and in a timely manner making sure all required information is captured. 

• Enforce the site security policy consistently, challenging non-compliance and taking appropriate action.

• Where an investigation has the potential to result in a formal outcome beyond counselling, compile all evidence and hand off to the Assistant Security Manager for progression.

• Maintain the highest confidentiality at all times throughout the investigation process 

• Make sure the site remains safe, secure and compliant throughout the shift, capturing all key information within the shift handover.

• Respond to and manage incidents during the shift, escalating to the Assistant Security Manager or Site Security Manager as appropriate.

• Make sure the team conducting searches, patrols, managing security equipment such as CCTV and access control, in line with the SOPs.

• Report any risks, hazards or concerns promptly and accurately.

• Overseeing management of visitor/contractor/staff processes ensuring all are booked in/out in line with policies/procedures.

• Oversee gatehouse processes ensuring supplier vehicles are booked in/out, and checking all vehicles are security sealed on arrival and departure.

Skills/Experience/Knowledge needed: 

• Proven experience in a security officer role with supervisory experience or a strong readiness to step into supervision 

• Confident, hands on leadership style, comfortable managing a team on the ground 

• Strong people management skills with the ability to have direct and constructive conversations about performance 

• Experience or understanding of first level HR processes including return to works and absence management 

• Ability to carry out thorough, fair and objective investigations and produce clear written records 

• Organised and detail-oriented, with the ability to make sure admin is completed to a high standard 

• Professional, calm and decisive 

• Strong written and verbal communication skills 

• SIA Licensing is advantageous however not essential 

• Experience in a distribution, logistics or corporate security environment 

• Must be proficient with Microsoft packages such as emails, excel and word