Role Overview

Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervison of all staff while maintaining the standards of the shop floor. Furthermore you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Customer Service

Provide customers with excellent levels of Customer service.
Deal with customer complaints and enquires, providing the best possible outcome.
Ensure the personal appearance of sales staff is in line with company guidelines.
Have an understanding of the Customer Service measuring programme- Observation Checklist

Sales

Ensure that targets are achieved and, where possible, exceeded.
Monitor staff service levels in order to maximise store sales.
Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range
Use reports to assist you in product placement of key selling lines, i.e. Top Sales Report, Wall Sales Report, Branch Trade Review Report

Visual Merchandising

Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
Provide assistance with the maintenance of standards on the sales floor.
Keep stock clean and presentable at all times.

Training & Development

Encourage personal progression throughout your store
Provide assistance with the induction and training of new starters.
Assist with the development of existing staff, ensuring that personnel complete the relevant assessments.

What we are looking for in you are:

Passion in retail business
Good Customer Service
Good Communication Skills - able to speak in English and Chinese (good to have)
Confident and outgoing
Sales driven

Store Supervisor (Terminal 21, Pattaya)

Area Manager (Bangkok)

Store Manager/Assistant Store Manager/Floor Manager